AQK99 FAQ – Common Questions About Betting & Casino

No. AQK99 policy allows each person to operate only one account. If multiple accounts are detected, all of them may be suspended and any funds held could be forfeited. Play fair and stick to a single account.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password. The whole process takes just 2 minutes.

KYC (Know Your Customer) verification secures your account and helps prevent money laundering. Typically, uploading a clear photo of your national ID or passport is all that's needed. The verification process is completed within 24 hours, and you'll be notified by email or SMS once it's done.

AQK99 currently supports deposits via Mobile Banking, Nagad, Rocket, and bank transfer. Mobile banking is the fastest option — your balance is typically updated within 5 minutes. The minimum deposit amount is BDT 200.

Most withdrawal requests are processed within 15 minutes to 2 hours. During peak hours or for larger amounts, it may take up to 24 hours. Completing KYC verification speeds up the process. The minimum withdrawal amount is BDT 500.

Wait 15 minutes first. If the deposit still hasn't appeared, contact live chat support with a screenshot or transaction ID. Most issues are resolved within 1 hour. Sending to an incorrect payment number may cause additional delays.

KYC must be completed before your first withdrawal. Additional verification may be required for larger amounts (over BDT 50,000). Withdrawals can only be made to a mobile banking account registered in your own name — transfers to someone else's number are not permitted.

The welcome bonus is automatically credited when you make your first deposit on a new account. You can find the bonus amount and terms on the Promotions page. A wagering requirement must be met before the bonus can be withdrawn.

A wagering requirement is the amount you need to bet before you can withdraw bonus funds. For example, a BDT 1,000 bonus with a 10x wagering requirement means you must place BDT 10,000 in bets. Requirements vary by bonus, so always read the terms carefully before claiming one.

A percentage of your net daily losses is returned as cashback the following day. Cashback is typically calculated at midnight and credited to your account by morning. Wagering requirements on this bonus are comparatively low. See the Promotions page for full terms.

Pre-match betting means placing a bet before the game starts, with fixed odds. Live betting lets you bet in real time while the game is in progress, with odds that change from moment to moment. Live betting is more exciting, but you have less time to make decisions.

Yes, if a match is cancelled or postponed, the full stake is refunded to your account. The same applies if a bet is voided due to a technical error. Self-cancellation of bets is available within a limited time window — see the betting page for details.

AQK99 Live Casino offers baccarat, roulette, blackjack, Dragon Tiger, Teen Patti, and much more. Every game features real human dealers and HD video streaming. Bengali-speaking dealers are also available during select hours.

Yes. aqk99 uses bank-grade 256-bit SSL encryption. Your personal information and transaction data are fully encrypted and never shared with third parties. Please read our Privacy Policy page for more details.

Change your password immediately and notify the support team — they can temporarily lock your account. You'll also find an option to log out of all devices in your settings. Note down the details of the incident, including the date, time, and any losses incurred.

Never. No AQK99 staff member or support agent will ever ask for your password, OTP, or card number. If anyone asks for this information, it's a scam — cut off contact immediately and report it to support.

The AQK99 app can be downloaded directly from the app page. Android users can download the APK file and install it manually — just enable "Unknown Sources" in your phone's settings first. iOS users can install it directly through the Safari browser.

Yes, the aqk99 app includes every feature available on the website — live betting, casino, deposits, withdrawals, bonuses, and more. You also get push notifications, faster load times, and biometric login.

You'll receive a notification when a new update is available as soon as you open the app. Tap "Update" to download the latest APK. It's always best to stay on the latest version, as some features may not work properly without updating.